Keep front desk tidy at all times and presentable with all necessary material (pens, forms, paper, etc.)
Stand up, greet, and welcome guests with a smile.
Answer questions and address complaints
Answer all incoming calls professionally such as “Good morning Get Inn Hotel, MIRA speaking. How can I help you?” and redirect them or keep messages
Receive letters, packages, etc. and distribute them
Prepare outgoing mail by drafting correspondence, securing parcels, etc.
Check, sort, and forward emails
Monitor office supplies and place orders when necessary
Keep updated records and files
Monitor office expenses and costs
Store any luggage as needed by guests
Monitor external vendors’ serviceability
Must be available to work set shifts and cover alternate shifts when necessary. After each shift, you must fill in a report and communicate all activities you have encountered during your working time.
Shift handover report has to be done upon completing shift hours.
Failure to notify your Manager according to established departmental policies when you will be absent or late may result in disciplinary action.
Perform other duties from the norm as requested by Manager
You must be responsible for the cash that you have collected. If you received a big amount of cash, please dumb into the Safe Box accordingly. Your Shift Collection Report must tally with your cash collected.
Ensure the credit card terminals are working fine and do not forget to do the credit card settlement at the end of the shift.
To ensure the Lost & Found book are up to date.
At any circumstances, PLEASE DO NOT LEAVE THE RECEPTION COUNTER UNATTENDED.