End User Support Engineer - EUC (Bintulu/Sibu)

Job Location: 

• Tanjung Kidurong, Bintulu -1pax
• Pekan Sibu -1pax

Key Responsibilities:

• Provide Level 1 and Level 2 end user support - hardware and software troubleshooting
• Manage Microsoft 365 and Active Directory user accounts
• Deploy, configure, and support laptops and desktops
• Perform OS imaging, software installation, and application deployment
• Support printers, meeting rooms, video conferencing and AV systems (Microsoft Teams Rooms, Logitech systems)
• Maintain IT asset and inventory records; create and update IT documentation and procedures
• Coordinate with vendors on hardware procurement, repairs and warranty claims
• Support user onboarding and offboarding activities
• Create and maintain IT documentation, procedures, and asset records
• Support town hall / AV events when required

Requirements:

• Malaysian citizen and Sarawakian (born or long-term resident in Sarawak)
• Minimum 3-5 years of experience in End User Support / Desktop Support / EUC in an enterprise environment
• Bachelor’s Degree in Computer Science / Information Technology / related field (Candidates with strong relevant experience are encouraged to apply)
• Willing to travel between sites & offshore site work when required
• Able to work independently with minimal supervision, strong troubleshooting and customer-service skills
• Hands-on experience with: Windows 10/11 administration, Microsoft 365, Outlook, Active Directory, SCCM and/or Intune, basic PowerShell scripting, ITSM / ticketing systems
• Preferred: Mimecast administration, Microsoft Teams Rooms / Logitech meeting room systems, basic network troubleshooting, vendor management, AV/town hall event support

Work Details:

• Location: Bintulu / Sibu, Sarawak (travel between sites required)
• Working Hours: Office hours + offshore site work upon request
• Employment Type: Contract (fixed-term, renewable if required)

Remuneration & Benefits:

• Basic Salary: RM4,000 – RM4,800 (commensurate with experience)
• Offshore Allowance: RM200/day (actual offshore days only)
• Medical benefits, annual leave & sick leave
• Statutory contributions: EPF, SOCSO, EIS