Night Shift Hotel Customer Service - Online/Hybrid Working/WFH (Kota Kinabalu)

Working Days and Hours

• Shift Duration & Schedule: Each shift is approximately 8 hours. The schedule will rotate and depend on shift arrangements among the staff.
• Working Hours: Night shift starting at 01:00 pm ending at 02:30 am latest, with flexible start & end times/working hours.
• Work Days: Monday to Sunday (including public holiday), 6 days per week with 1 day off.
• Hybrid Working Mode: Work from home, with travel to the office required for meetings and training purposes.

Job Requirements

• Compulsory in writing and speaking Mandarin, English & Malay.
• Must be available to check their phone consistently.
• Must have experience in customer service related job.
• Excellent communication and interpersonal skills, and exceptional patience.
• Available to work on Public Holidays.

Job Scopes

• Responding to inquiries and resolving issues from guest via phone, email & messenger application.
• Coordinating with current team to address and follow up on all guest requests and complaints.
• Identifying opportunities to improve guest staying experience and suggesting process improvements.

Benefits & Remunerations

• Salary Range: RM 2,000 to RM 2,500
• EPF, SOCSO & EIS
• Medical & Annual Leave

This is a Hybrid working arrangement in which the successful candidate is able to work from home. The candidate must be willing to travel to the office at Kota Kinabalu for training and meeting purposes. 

Please attach together with your SPM Cert and also Highest education certificate (if any).