F&B Outlet Supervisor (Miri)

Location: Permaisuri Mall Miri (Borneo Asian Food and Pezzo)

Working Days & Hours:

• Working Hours: 9 am to 10 pm
• Working Days: Weekend included (By Shifts)

Job Requirements:

• Minimum STPM (or equivalent) qualificaton.
• No prior work experience required.
• Must be able to work shifts.
• Preference will be given to candidates who can start work immediately.
• Must complete the following three requirements before or after starting work:
  • Typhoid vaccination
  • Food Handling Course
  • Halal Awareness Course

Key Responsibilities

1. Outlet Operations Management

• Manage and oversee daily outlet operations to ensure smooth and efficient workflow.
• Ensure all opening, operating, and closing procedures are properly carried out.
• Monitor service quality, food preparation, cleanliness, and customer experience.
• Ensure outlet facilities, equipment, and working areas are properly maintained.
• Handle operational issues and report any major concerns to management.

1. Staff Management & Supervision

• Lead, guide, and supervise outlet staff during daily operations.
• Allocate staff duties according to operational needs.
• Monitor staff attendance, punctuality, discipline, grooming, and compliance with company rules.
• Ensure staff follow proper work procedures, including food preparation, service standards, and hygiene requirements.
• Provide guidance and coaching to new staff during the training period.
• Report staff performance issues, misconduct, or operational concerns to management.

1. Food Preparation & Quality Control

• Ensure food and beverage preparation follows company SOP and standard recipes.
• Monitor food quality, portion control, presentation, and consistency.
• Ensure proper handling, storage, and rotation of food ingredients.
• Conduct regular checks to prevent wastage, overproduction, and food safety issues.

1. Stock Control & Inventory Management

• Monitor daily stock levels and ensure sufficient ingredients and supplies are available.
• Perform stock checking and assist with stock ordering requirements.
• Ensure receiving of goods is properly checked against delivery documents.
• Monitor expiry dates, product usage, and wastage.
• Maintain accurate stock records and report discrepancies.

1. Cash Handling & Closing Procedures

• Monitor cashier operations and ensure all transactions are properly recorded.
• Ensure cash handling procedures are followed according to company policy.
• Perform closing procedures including cash counting, payment reconciliation, and outlet checking.
• Ensure daily sales records and required reports are completed accurately.

1. Customer Service Management

• Ensure customers receive friendly, efficient, and satisfactory service.
• Handle customer complaints professionally and provide solutions where appropriate.
• Ensure orders are prepared correctly and delivered within expected service standards.

1. SOP, Hygiene & Safety Compliance

• Ensure outlet compliance with company SOP, food safety requirements, and hygiene standards.
• Ensure staff maintain proper uniform, personal hygiene, and workplace cleanliness.
• Monitor compliance with required certifications such as Food Handling Course, Typhoid Vaccination, and Halal Awareness Training.
• Conduct regular checks to maintain outlet readiness for inspections or audits.

1. Reporting & Administrative Support

• Prepare daily operational reports as required.
• Report sales, stock issues, staff issues, equipment problems, and other outlet matters to management.
• Assist management with outlet improvement initiatives and implementation of new procedures.
• Maintain proper documentation and records related to outlet operations.

Benefits & Remuneration Package:

• Salary Range: from RM 1700
• EPF, SOCSO & EIS
• Annual Leave
• Overtime
• Free Meals