IT Onsite Support Engineer (Petaling Jaya)

HIRING: IT ONSITE SUPPORT ENGINEER

Employer: Synergy Staffing Sdn. Bhd. 201301016717 (1046550-A)

Job Type: Full Time-Contract (1 Year Renewable based on client's performance evaluation and demand)

Location: 2, Jalan SS 8/2, Sungai Way Free Trade Industrial Zone, 47300 Petaling Jaya, Selangor

Industry: Semiconductor

Salary: RM3,000 - RM5,000

About the Role:

We are looking for an IT Onsite Support Engineer to provide day-to-day IT support, handle Request/Incident tickets via the ServiceNow platform, and support the Global IT team in local IT operations (Hand & Feet support).

Responsibilities:

• Support day-to-day IT support matters
• Handle Request/Incident tickets from ServiceNow platform
• Support Global IT team in local IT operations (Hand & Feet support)
• Maintain proper inventory checklist matching with CMDB
• Monitor the Support Queue in ServiceNow to ensure tickets are dealt with promptly
• Direct complex tickets to the appropriate support group and maintain ownership until issue resolution
• Maintain 5S in workplace

Requirements:

• Degree/Diploma in IT, Computer Science, or related field
• 1 - 4 years of hands-on IT support experience (excluding internship)
• Strong troubleshooting skills across systems/platforms
• Knowledge of network and infrastructure support
• Solid communication and documentation skills
• Able to work independently and prioritize tasks effectively
• Languages: English and Malay

Preferred Technical Skills:

• Support Windows, iOS
• Basic network troubleshooting
• Basic Video/Audio System and Video Conferencing solutions (Logitech Teams Room and Webex)
• Basic mobile application installation and troubleshooting (MS Authenticator, MS Outlook, OneDrive, MS Teams, SharePoint, SAP Concur, etc.)
• Basic office printer troubleshooting and simple part replacement
• Physical installation of network switches, router, wireless access point, etc. as part of hardware refresh cycle
• Basic troubleshooting of Alcatel phone system and Cisco IP Phone system
• Good to have technical certification in networks and hardware support

Working Hours: Monday to Friday, 8:00 AM - 5:50 PM

How to Apply: 

Email Or WhatsApp to us at +601167640910 your resume along with the job post screenshot