Associate Executive - Customer Service/Operations (Iskandar Puteri)

Position: Associate Executive, Customer Service / Operations

Employer: Synergy Staffing Sdn Bhd (1046550-A)

Department: Land Transport  

Location: Iskandar Puteri, Johor (Kawasan Perindustrian SiLC)

Salary: RM 2,400 – RM 2,600

Employment Type: 1-Year Renewable Contract (Performance-based conversion to Permanent)

Job Overview

We are looking for a dedicated Associate Executive to support daily customer service and logistics operations. You will act as a vital link between customers and internal teams to ensure smooth transport and delivery operations in a fast-paced environment.

Key Responsibilities

• Trucking & Logistics Management: Coordinate between warehouse, transport, and customer service teams to ensure seamless delivery.
• Shipment Tracking: Monitor delivery schedules, optimize routing, and provide real-time tracking updates to customers.
• Customer Relations: Serve as the primary contact for inquiries regarding shipments, delays, and service issues.
• Problem Resolution: Proactively address customer complaints and coordinate with relevant departments for swift resolutions.
• Documentation: Maintain accurate records of transport documents, invoices, delivery notes, and customer interactions.
• Reporting: Assist in preparing daily and weekly service level reports and monitor customer feedback.

Candidate Requirements

• Education: Diploma or Bachelor’s Degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Age: Between 23 to 30 years old.
• Experience: Open to fresh graduates; experience in logistics or transport customer service is a strong advantage.
• Skills: Proficient in MS Office (Excel, Word, Outlook).
• Languages: Required proficiency in both English and Bahasa Malaysia.
• Attributes: Strong problem-solving skills, ability to work under pressure, and excellent negotiation abilities.

Work Schedule & Benefits

• Working Days: Monday to Saturday.
• Working Hours: 9:00 AM – 6:00 PM.
• Benefits: Overtime pay provided.
• Environment: Casual attire allowed.
• Availability: Candidates must be able to start immediately.

To Apply: 

Email to us OR WhatsApp +601167640910 your latest CV with screenshot of this job post.