Customer Service Officer - Land Transport (Bayan Lepas)

Job Title: Customer Service Officer (Land Transport)

Employer: Synergy Staffing Sdn Bhd Client: Schenker Logistics (Malaysia) Sdn Bhd Location: Bayan Lepas, Penang (Phase 4 Free Industrial Zone) Salary Range: RM 2,500 – RM 3,000 Position Type: Full-Time / Contract (Convertible to Permanent)

Job Overview

We are seeking a dedicated Customer Service Officer to support daily logistics and land transport operations. You will be the primary link between our warehouse teams, drivers, and customers to ensure smooth delivery performance and high service satisfaction.

Key Responsibilities

• Logistics Coordination: Work with freight and warehouse teams to schedule and dispatch deliveries.
• Shipment Tracking: Coordinate with drivers and dispatchers to provide real-time updates to customers.   
• Customer Support: Act as the first point of contact for inquiries, shipment status, and resolving service-related issues.               
• Operational Support: Assist in route planning and vehicle assignment to optimize schedules
• Documentation: Maintain accurate records of shipments, invoices, and delivery notes.   

• Reporting: Assist in preparing daily or weekly reports on service levels and customer feedback.  

Requirements

• Education: Minimum Diploma or Bachelor's Degree in Logistics, Supply Chain, Business Administration, or a related field.  
• Experience: 1–3 years of experience in customer service, logistics, or transport operations. (Fresh graduates are also encouraged to apply).    
• Skills: * Proficiency in MS Office (Excel, Word, Outlook) and logistics software. Knowledge of transportation regulations and safety compliance.
• Attributes: Strong problem-solving abilities and the capability to work under pressure in a fast-paced environment.
• Languages: Fluent in Bahasa Malaysia and English.

Work Schedule & Benefits

• Working Hours: Monday – Friday, 9:00 AM – 6:00 PM.
• Location: WFO at Plot 80A, 6, Lintang Bayan Lepas 5, Bayan Lepas Free Industrial Zone Phase 4.
• Allowances: RM 80 Phone Allowance.
• Benefits: EPF, SOCSO, EIS, Annual Leave, and Medical Leave.
• Additional Pay: Overtime pay included.