Afterhours Japanese Advisor (Kuala Lumpur)

Job Overview

We are looking for a dedicated Contact Centre Japanese Advisor to join our team on night shifts, delivering exceptional customer support to our Japanese corporate clients, travel agencies, and universities. This role involves assisting overseas business travellers and students with a range of needs, including flight changes and the coordination of medical care, through phone, email, and chat channels.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in Japanese and English.
• Assists customer with related to flight changes, medical arrangement, and travel-related concerns.
• Provide accurate information according to customer concerns.
• Resolve customer issues promptly and professionally.
• Follow up on pending cases and ensure timely closure.
• Support team members and contribute to a positive team environment.

Education Qualification:
JLPT N1/N2 certification

Are you a MATCH?

• JLPT certification (N1/N2) or native-level Japanese proficiency is required (both verbal and written)
• One to two years of experience or relevant skills in the travel industry or customer service are preferred; fresh graduates from language school are encouraged to apply
• Previous after-hours or night-shift experience is highly desirable, though not mandatory
• Demonstrate problem-solving mindset, with the ability to proactively identify and address customer needs
• Proficiency in Google Workspace or Microsoft Office applications is highly desirable
• Ability to work collaboratively as a team player in a dynamic team environment
• Strong attention to detail, ensuring tasks are completed accurately and thoroughly

Location: Q Sentral, Jalan Stesen Sentral 2, Kuala Lumpur Sentral.