Customer Service Executive (Petaling Jaya)

Position: Customer Service Executive

Location: Aiman Motor Sdn Bhd

Responsibilities:

Customer Service Executive/Admin

• CSE will assist and report directly to Service Manager on daily operation matters
• CSE will assist and report (dotted line reporting) to Management for respect of process and procedures on customer complaint handling
• CSE shall establish and build professional relationship with customers to portray Aiman Motor corporate image
• CSE shall handle, follow up and resolve customer complaints and prepare related reports
• CSE shall create a supportive environment for customers driven by customer-centric values e.g greeting customers,offering refreshment, offering test drive, controlling of morning customer traffic and others
• CSE shall assist and monitor frontliners workflow throughout the day, especially if it involves customers
• CSE responsible to assist in monitoring and analysing Sales Satisfaction Index (SSI); and identify areas of weakness/strengths and implement the countermeasure proposed where necessary
• CSE shall be involved in all related Customer Satisfaction improvement activities carried out at branch
• CSE shall provide support and work with other related departments, when necessary
• To execute and implement any job assigned and instructed by the superior

Admin

• Responsible for daily administrative tasks
• Maintain all records and documentation in compliance with company policy
• Manage the accuracy of data & reporting in organization
• Liaise with Sales & Service on news and events
• Ensure accuracy of payment collection and monthly accounts statement
• Monitor on fleet customers' debts
• Responsible for collection of payment
• Prepare monthly accounts statement and update payment records
• Liaise with Account Department on cash flow transaction
• Perform other ad-hoc duties assigned by the Superior

Requirements:

• Must be organized and punctual
• Well-presented and professional
• A high school qualification or equivalent
• Excellent verbal and written communication skills
• Proficient in Microsoft Office