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Customer Service Executive (KL/Selangor)

Type: Full-Time     Category: Sales-Marketing
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Job Description

Location: Kuala Lumpur/Selangor

We are looking for a Customer Service Executive to provide professional and compassionate support to patients and healthcare providers. This role involves handling inquiries, coordinating product orders, and ensuring a seamless customer experience for individuals using CPAP & BiPAP, Life-Support Ventilator and oxygen concentrators.

Key Responsibilities:

  • Handle customer inquiries via phone, email, and in-person regarding products and services.
  • Post purchase follow up communication, customer support, issue resolution and gathering feedback.
  • Coordinate product deliveries, service appointments, and follow-ups.
  • Maintain accurate customer records and service documentation.
  • Collaborate with sales and technical teams to enhance customer satisfaction.

Requirements:

  • Diploma/Degree in Customer Service, Healthcare, Business, or a related field.
  • Prior experience in customer service, healthcare, or medical device industry is preferred.
  • Strong communication skills with an empathetic approach to customer interactions.
  • Proficiency in Microsoft Office and CRM software.
  • A proactive, patient-focused mindset with strong problem-solving skills.

Benefits:

  • Competitive salary, bonus, EPF, allowances
  • Career development opportunities in a growing healthcare sector.
  • Training provided on medical devices and customer service best practices.
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