Customer Service Executive (Penang)

Location: Penang

We are looking for a Customer Service Executive to provide professional and compassionate support to patients and healthcare providers. This role involves handling inquiries, coordinating product orders, and ensuring a seamless customer experience for individuals using CPAP & BiPAP, Life-Support Ventilator and oxygen concentrators.

Key Responsibilities:

• Handle customer inquiries via phone, email, and in-person regarding products and services.
• Post purchase follow up communication, customer support, issue resolution and gathering feedback.
• Coordinate product deliveries, service appointments, and follow-ups.
• Maintain accurate customer records and service documentation.
• Collaborate with sales and technical teams to enhance customer satisfaction.

Requirements:

• Diploma/Degree in Customer Service, Healthcare, Business, or a related field.
• Prior experience in customer service, healthcare, or medical device industry is preferred.
• Strong communication skills with an empathetic approach to customer interactions.
• Proficiency in Microsoft Office and CRM software.
• A proactive, patient-focused mindset with strong problem-solving skills.

Benefits:

• Competitive salary, bonus, EPF, allowances
• Career development opportunities in a growing healthcare sector.
• Training provided on medical devices and customer service best practices.