Customer Experience Specialist (Kuala Lumpur)

Job Requirements:

• Candidate must possess at least SPM, Professional Certificate, Diploma, Bachelor’s Degree in any field.
• Extremely fluent in Mandarin or Cantonese.
• Excellent communication skills both verbal and written in local language, English and Mandarin/Cantonese.
• Customer service oriented.
• Must be able to work on rotating shift as needed (Weekdays, Weekends & Public Holidays, 6AM to 12AM)

Job Scopes:

• Ensure service delivered to customer, partner and/or riders meets contractual KPI’s.
• Clarify customer requirements; ask more question to understand the problem better, use SOP knowledge and resources to appropriately provide resolution.
• Listen attentively to customer needs and concerns.
• Demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Maintain deep understand of standard operating procedures (SOP) to ensure highest and most accurate form of support.

Benefits & Remunerations:

• Salary: RM 3000
• EPF, SOCSO & EIS
• Medical & Annual Leave
• Overtime
• KPI (Based on Performance): RM300
• Shift allowance
• Language allowance: RM 500

Working Days & Hours:

• Working Hours: 9 hours daily (Rotational shift)
• Work Days: Monday to Friday only (Rotational shift)