Online Marketing Excetive (Johor Bahru)

As an Online Customer Service Representative, your primary responsibility is to provide exceptional customer support through various online channels.

• Respond to customer in 3 language (Mandarin/ English/Malay)
• Identify and resolve customer issues effectively and efficiently.
• Stay informed about the company's products or services and any updates or changes.
• Provide basic technical support to customers encountering issues with online platforms, websites, or digital products.
• Strong written and verbal communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in using online communication tools, social media platforms, and customer service software.
• Previous customer service experience is a plus.
• Training provided