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Senior Application Administrator - Enterprise Software


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Job ID:

18853

Location:

Subang Jaya, SGR, Malaysia

Category:

Information Technology

Salary:

10000 - 12000 per month
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Job Views:

61

Employment Type:

Full-time

Posted:

08.05.2019
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Job Description:

Responsibilities
  • Ensure the availability of managed applications for use with regular customer and operational KPI adherence reviews as defined by the cloud services business
  • Act as a key technical contact for customers and manage customers and deliver the service according to the contractual service level agreement
  • Review complex issues and determine action plans, take responsibility for the effective and timely delivery of managed applications services
  • Evaluate the root cause of incidents and instigate actions to correct both the incident and the underlying cause
  • Perform quality control, verification and validation activities
  • Assist in the review and maintenance of technical standards and policies
  • Maintain the documentation and processes for administration and support
  • Ensure all activities are in line with the business direction of the cloud services
Requirements
  • Degree-qualified in Information Technology, Business or Commerce with a focus on Application Architecture or IT Systems, or equivalent industry experience.
  • More than 5 years of experience in an IT Service Delivery role.
  • Understanding of the ITIL framework, experience working in a mature change management process environment.
  • 1-3 years of experience in supporting and/or administrating specialist mining applications in a medium-to-large enterprise environment.
  • Excellent knowledge of database fundamentals, Windows or Unix system administration.
  • Good understanding of Enterprise Application Architecture and Distributed Applications Architecture.
  • ITIL Certification at Foundation level.
  • This position is only open for Malaysian. For those who interest, please email your resume and title to be indicated as " Application for ________”
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