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IT Service Desk - Mandarin Speaker


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Job ID:

18183

Location:

Petaling Jaya, SGR, Malaysia

Category:

Healthcare-Community, Information Technology, Technical
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Job Views:

306

Employment Type:

Full-time

Posted:

08.02.2019
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Job Description:

Looking for Mandarin Speaker for IT Service Desk
Industry: Health and care for IT Department
Salary: RM 5000 - RM 6000
Location: Petaling Jaya (neat to public transport)

Job Requirement
  • 1-3 Yrs of experience in Service Desk/BPO support
  • Able to handle Mandarin & English language calls, Emails & Web tickets and willing to work in 12 x 5 shift environment
  • Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues
  • Experience in PC Hardware configuration
  • Handle first-level incident / problem determination and resolution on a 12x5 basis Service incidents and queries within the agreed service levels.
  • Timely escalation of incidents to higher level when required. Log files monitoring for errors.
  • Perform daily, weekly and monthly proactive housekeeping and monitoring activities Vendor co-ordination, Perform basic Service Requests based on Standard Operating Procedures. Follow quality / security process defined for the engagement
  • Mandatory Language Skill: Mandarin & English
Please send your updated resume to azyan(AT)synlog.net
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