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Customer Service - KL Sentral


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Job ID:

17789

Location:

Kuala Lumpur, KUL, Malaysia

Category:

Customer Service-Support

Salary:

3200 - 3800 per month
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Job Views:

229

Employment Type:

Full-time

Posted:

04.12.2018
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Job Description:

Roles & Responsibilities:
  • You will deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email).
  • Professionally handle high volume of inquiries from clients and customers.
  • You will be accountable for meeting individual (KPIs) and team goals.
  • Understand and deliver business strategies and improve customer services through the execution of self-service.
  • Continuously identify work process improvements.
  • Communicate to Team Leaders and (or) Manager.
  • Perform office-based administrative duties whenever required.
  • Must demonstrate high degree of integrity and confidentiality Maintain confidentiality of customer information at all times.
  • Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
Qualifications:

We are looking for individuals that have an excellent command of spoken and written English.

Experience in customer service roles is desirable. Past working experience in contact/call center preferred.
  • Personality traits Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
  • Customer service skills Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
  • Analytical thinking and high problem-solving skills.
  • Stress tolerance and able to work under pressured environment.
  • Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels.
  • Able to work on public holidays and weekends.
  • Required to have own transportation arrangement because we are in 24 hours operations.
In return we:
  • Offer an attractive annual salary + subsidized parking rates (above market rate)
  • Provide a 5 day working week, any 5 day of the week
  • Set up medical coverage (outpatient and inpatient)
  • Provide 4 weeks' comprehensive paid training
  • Provide attractive staff discount - discounted hotel accommodation anywhere in the world!
  • Leadership development
  • International relocation opportunities are available!
  • Dress code smart and casual every day!
‚ÄčInterested, please email resume.
Apply or contact for info: