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Internship - Customer Happiness


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Job ID:

16745

Location:

Kuala Lumpur, KUL, Malaysia

Category:

Customer Service-Support

Salary:

RM700.00 per month
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Job Views:

165

Employment Type:

Internship

Posted:

06.08.2018
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Job Description:

Key Responsibilities:
  • Your main responsibility is to keep our customers happy
  • Handle enquiries and complaints via live chats and email
  • Ensure all emails are attended to in a professional and courteous manner
  • Share your ideas and hold the strong belief that any role can carry impact when done with hard work and passion
  • Be a subject matter expert of Fave from the point-of-view of customers to back-end production. There's always something new being developed so this is an ongoing challenge
  • Influence the direction of Fave. Talk to customers, put yourself in their shoes, identify and recommend changes/optimization to improve everyone's experience
  • Communicate clearly and efficiently to our customers and team members via chat and email
  • Be accountable. You are the voice of the customers. You need to proactively seek for action and solution until each concern of customer is addressed
  • Work closely with Partner Management Team
Requirements:
  • People-pleasers. As evident from the job title, your main objective will be to keep our customers happy!
  • Must be fluent in English. Ability to speak and write in Mandarin is an advantage
  • Well-versed with internet culture
  • Must have Passion (and patience) to talk to customers all day, every day!
  • Highly organised, confident, self motivated and persistent
Location: Bangsar South.

Interested? Email your resume to careers(AT)myfave.com